Steps For Lodging Online Grievance

1. The user who wants to submit a Grievance shall register him/herself as a user giving the required details before lodging his/her complaint.

2. User will be sent a One Time Password (OTP) to the mobile number of the user provided by the user during registration process.

3. After receipt of OTP, the user shall enter the OTP to complete the registration process.

4. After successful registration, the User shall login with his login credentials to lodge a Grievance. After lodging of every Grievance, the User will be sent an OTP (One Time Password) again to the registered mobile no of the user. The complaint will only be registered if the OTP sent by the website is entered and verified by the system.

5. The user when logins to system next time he will be able to see the list complaints registered by the user and the status of the Grievances lodged. If there are some issues regarding OTP then it will be shown in the remark asking the user to send SMS for requesting OTP again.